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Kalm warrants the KryoSpa Cold Plunge Water Chiller to be free from defects in materials and workmanship for a period of ninety (90) days from the date of delivery. This warranty extends only to the original purchaser of the product.

What is Covered:

  • This warranty covers any malfunction or defect in the KryoSpa Cold Plunge Water Chiller that arises during the warranty period. Kalm will, at its sole discretion, repair or replace the defective unit free of charge.

What is Not Covered:

  • This warranty does not cover any damage caused by:
    • Normal wear and tear
    • Misuse, neglect, or improper use of the product
    • Failure to follow the product's instructions
    • Damage caused by accident, fire, flood, or other acts of God
    • Use of unauthorized parts or accessories
    • Repairs attempted by anyone other than Kalm authorized personnel

Return Policy:

  • Within 90 Days:
    • If your KryoSpa Cold Plunge Water Chiller malfunctions or exhibits a defect within 90 days of delivery, Kalm will cover the shipping cost for the return of the unit.
    • Kalm is not responsible for providing the wooden box used for initial delivery. You can return the unit in its original packaging or secure alternative packaging.
    • Kalm will arrange for a replacement unit or repair the defective unit at its discretion.
  • After 90 Days:
    • The customer is responsible for all shipping costs associated with returning the KryoSpa Cold Plunge Water Chiller for repair.
    • Kalm will diagnose the issue and provide a repair estimate. The customer is responsible for all repair costs.

How to Make a Warranty Claim:

  • To make a warranty claim, please contact Kalm customer service within the warranty period. You will need to provide proof of purchase (receipt) and a description of the malfunction or defect.
  • Kalm will then provide you with instructions on how to return the product.

Our Liability:

  • Kalm's sole liability under this warranty is limited to the repair or replacement of the KryoSpa Cold Plunge Water Chiller. Kalm is not liable for any consequential or incidental damages arising out of the use or misuse of this product.